Refunds and returns policy

Active Holidays Romania is dedicated to providing quality service and satisfaction to our customers. If you decide to cancel the services purchased from us, please consider the following information regarding our refund and return policy:

  1. Refund in case of cancellation or change of tour date: If our operator cancels or changes the date of a tour for which you have purchased services, you are entitled to a full refund of the amounts paid. We will notify you in advance of any changes and offer you alternative options or a full refund.

  2. Refund in case of force majeure: In cases of force majeure, such as natural disasters, pandemics, civil strife or other unexpected events that affect the running of our tours, we ensure that you will receive a full refund of the amounts paid for the affected services.

Please note that outside of these specific situations, our standard policy does not allow refunds or returns. We are committed to providing you with the highest quality service and finding alternative solutions in exceptional circumstances.

To request a refund or for any other questions related to our refund and return policy, please contact us by email or phone according to the contact information available on our website.

Thank you for your understanding and for choosing to travel with Active Holidays Romania.